/ Policy
REFUND POLICY
Last updated: 2026
30-Day Returns
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached.
How to Return
- Email returns@thekattbrand.com with your order number.
- We'll send you a prepaid return label (US only) or instructions for international returns.
- Drop the package at your nearest carrier location.
- Once received and inspected, your refund is issued within 5–7 business days.
Exchanges
Need a different size? Start a return and place a new order — this is the fastest way to secure the size you want before it sells out.
Refunds
Refunds are issued to the original payment method. Original shipping charges are non-refundable unless the return is due to our error (wrong or defective item).
Non-Returnable Items
- · Final sale and clearance items
- · Items marked as limited or numbered drops
- · Gift cards
- · Worn, washed, or damaged items
Questions?
Reach us at support@thekattbrand.com — we typically reply within one business day.